Job purpose

Be responsible for organizing and coordination of admin standards and aligned with all relevant dvision in the delivery as well as execution of service excellence to both internal and external customers.

Duties and responsibilities

General Functions

  • Welcomes and greets guest upon seeing them;
  • Assists guest in a courteous manner;
  • Knowledgeable in providing proper information to guest’s inquiries (NagaWorld’s product knowledge);
  • Implementation of health and safety hygiene standard / measures to guest/s and subordinates to avoid health risk hazard (if needed);
  • Handles basic concerns and provide solution with own capacity or refer to superior/s;
  • Initiative to complete daily duties and responsibilities;
  • Updates daily Agent group room utilization in CRM system;
  • Updates in URS (Unified Reporting System);
  • Maintains work areas clean and tidy all the time (coordinate with housekeeping for schedule cleaning);
  • Assists in other task under Admin support operation (Agent / Incentive group hall);
  • Prepares Agent / Incentive Group check in manifest and submit to respective department;
  • Receives and processes room bookings with reservations (assist VIP hotel support team);
  • Updates and prepares daily FOC room record;
  • Checks for any banned list with HR and security department;
  • Preparation of player/s manifest for processing (data entry);
  • Submits completed player/s manifest to each of the treasury counter;
  • Provides copies of Agent / incentive group daily utilized room for the group to acknowledge;
  • Acknowledge manifest copies to be submitted to treasury department for final processing (cut-off period);
  • Observes and follows company rules and regulations;
  • Works harmoniously with colleagues and superior/s;
  • Willingness to learn new skills and task assigned;
  • Provides support to company and superior/s when necessary.

Qualifications

  • Minimum 2 years of Admin experience or same level of environment;
  • Strong understanding of VIP Clients, Joint Ventures / Incentive group and with proven customer service skills;
  • English and Mandarin language proficiency. Any other South East Asian languages are an asset;
  • Knowledge of hotel-casino environment, organizational structure, products and services;
  • Strong knowledge of Asian and Non-Asian VIP patron cultural preferences;
  • Strong VIP Guest Service Orientation;
  • Understands the importance of service standards and servant leadership, can work alongside with colleague/s and superior.

Working conditions

This position may require extended working hours and may include evenings, weekends and public holidays.

Direct reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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