Job title: Database Coordinator, Admin Support

Department: VIP Services

Sub-department: None

Reports to: Admin Support Database Supervisor, VIP Services

Job purpose

Be responsible for organizing and coordination of admin standards and aligned with all relevant division in the delivery as well as execution of service excellence to both internal and external customers.

Duties and responsibilities

General Functions

  • Assists guest with courteous manner and attend to their queries and requests to promote company standard services
  • Welcome and greet guest upon seeing them
  • Knowledgeable and provide proper information to guest inquiries (NagaWorld product knowledge)
  • Implementation of health and safety hygiene standard / measures to guest/s and subordinates to avoid health risk hazard
  • Handle basic concerns and provide solution or refer to superior/s
  • Update and encode daily duties and responsibilities
  • Encode daily JV group room utilization
  • Encode daily transport billing and usage
  • Encode and update in URS (Unified Reporting System)
  • Update and encode daily Limo and H1 kilometer reading
  • Update and encode petrol usage daily report,
  • Update and encode car wash daily report,
  • Update and encode Svay card report,
  • Update and encode H1 and Limo daily movement report
  • Update and encode maintenance and repair report
  • Update and encode department’s stock and inventory control
  • Maintain work areas clean and tidy all the time (coordinate with housekeeping for schedule cleaning)
  • Assist in other task under Admin support database operation (JV group and Local hall)
  • Prepare JV Group billing daily report (room / Hassle Free / Visa Fee / Transport Usage / Opera System verification / weekly and monthly cut off, ICS system
  • Receive and process room bookings with reservations
  • Update and prepare daily FOC room record
  • Assist to monitor on JV group staff/s I.D. (expired I.D.)
  • Check for any banned list with HR and security department
  • Encode daily transport voucher posting
  • Preparation of player/s manifest for processing
  • Submit completed player/s manifest to each of the treasury counter (Naga 1 – L3 Hotel tower; L6N Casino Tower, L5S Casino Tower; L9S Hotel Tower)
  • Check daily JV / Incentive group change room record
  • Prepare JV / Incentive group daily hassle free / visa fee billing report
  • Prepare JV / Incentive group miscellaneous / incidental charges (Casual Junket / Incentive group)
  • Prepare and provide 2 copies of JV / ncentive group daily utilized room for JV group to acknowledge
  • Acknowledge copies will be submitted to treasury department for final processing (weekly cut-off)
  • Observe and follow company rules and regulations
  • Work harmonously with colleagues and superior/s
  • Willingness to learn new skills and task assigned
  • Provide support to company and superior/s when necessary

Qualifications

  • With 1-3 years of VIP Services / Guest Relations / Admin experience
  • A strong understanding of VIP Clients, Joint Ventures / Incentive group and with proven customer service skills
  • Foreign language skills (minimum Mandarin and Cantonese, other Chinese dialects or South East Asian languages are an asset)
  • Knowledge of casino operating environment, organizational structure, products and services
  • Strong knowledge of Asian and Non-Asian VIP patron cultural preferences
  • Strong VIP Guest Service Orientation
  • Understands the importance of service standards and servant leadership, can work alongside with subordinates.

Working conditions

This position may require extended working hours and may include evenings, weekends and public holidays.

Direct reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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