Job Description

Job title: Executive- Loyalty Reservation
Department: Casino Marketing- Mass and Premium Mass
Sub-department: Loyalty Reservation
Reports to: Assistant Manager- Loyalty Reservation

Job purpose

Handle the daily incoming communications and ensure bookings of rooms and transport are completed in timely manner, while allocating telemarketing and other responsibilities to Agents

Duties and responsibilities

General Job Functions

  • Reservation Executives will be responsible for room reservations made via incoming or outgoing calls as well as transportation request by guest;
  • Ensure any issues arises from our room utilization are highlighted to AM for resolve with relevant departments;
  • Assign, allocate and monitor telemarketing effort assigned by AM;
  • Advance Room Booking For Members which may come from the following sources:
    • Email (rewards@nagaworld.com);
    • Phone Calls (resulting from incoming or outgoing telemarketing);
    • Act-On Booking forms used to facilitate EDM programs;
    • In House guests making advance booking;
  • General monitoring of email (rewards@nagaworld.com) which may results in:
    • Transportation requests;
    • Room cancellations/amendments;
    • Promotional Entitlement Check for over sea offices;
    Qualifications
    • Completion of year 12 formal education; University graduate is a plus
    • 2 years related work experience in a casino marketing or hotel environment focused on service provision operations
    • Able to communicate in English in a diverse environment, proving proficiency in reading and writing. Chinese is a plus
    • Working knowledge and experience using enterprise casino/hotel systems
    • Working knowledge of office equipment and basic excel skills
    Working conditions

    This position may require extended working hours and may include evenings, weekends and public holidays.

    Direct reports

    Any person(s) nominated by Management.

    How to apply

    Please submit CV, highlighting job position to careers@nagaworld.com.

    Recruitment – Human Resources Department
    NagaWorld® Limited
    Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.