Hotel Support – Executive

Job Description

Job title: Hotel Support – Executive
Department: VIP Services
Sub-department: None
Reports to: Hotel Support – Assistant Manager

Be responsible for organizing and coordinating hotel room assignment based on their travel patterns. Providing a friendly, welcoming and efficient service to all VIPs guests, in line with the VIPs’s vision and values on guest satisfaction.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

• Ensures compliance with all NagaWorld standards or relavant industry standards during all aspects of work;
• Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times.

General Job Functions

• Escorts VIP customers from airport to hotel rooms( Vise Vensa;
• Ensures that all keys area in order prior to arrival of guests;
• Ensures the rooming lists with names are obtained;
• Coordinates with Front Office and Treasury Department interm of cancelling room and unoccupied room;
• Coordinates between Junkets tour operators and different departments to ensure a smooth operation flow in serving VIP customers;
• Arranges and prepares Junket guests for arrival and departure;
• Performs daily transaction and process related work;
• Prepares and verifies guest passports prior to departure;
• Prepares daily arrival guest and departure list;
• Assigns trasport for daily arrivals and departure;
• Verify all arriving guest/s passport in Bally system (guest/s via own arrangements);
• Relay guest/s concerns to respective departments;
• Report incidents immediately to Assistant Manager;
• Knowledge of lastest events and promotions;
• Updated on airline flight schedules and liaise to JV group for any changes;

• Bachelor degree or equivalent education required;
• Minimum +3years working experience in similar position in an exclusive deluxe environment;
• Able to communicate clearly and effectively both orally and in writing;
• Proficient bi-lingual skills to English, Mandarins and preferably with other languages :Thai, Vietnamese
  ;
• Required to wear a uniform with well-groomed appearance is an absolute must at all times
  ;
• Be Knowledgeable of customer services skills;
• Multi task in various situations;
• Excellent interpersonal skills, including a pleasant telephone manner;
• Ability to be creative and innovative in guest satisfaction;

This position may require extended working hours and may include evenings, weekends and public holidays.

Any person(s) nominated by management.

Please submit CV, highlighting job position to careers@nagaworld.com.
Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.