Job Description

Job title: Hotel Support – Executive
Department: VIP Services
Sub-department: None
Reports to: Hotel Support – Assistant Manager

Job purpose

Be responsible for organizing and coordinating hotel room assignment based on their travel patterns. Providing a friendly, welcoming and efficient service to all VIPs guests, in line with the VIPs’s vision and values on guest satisfaction.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld standards or relavant industry standards during all aspects of work;
  • Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times.

General Job Functions

  • Escorts VIP customers from airport to hotel rooms( Vise Vensa;
  • Ensures that all keys area in order prior to arrival of guests;
  • Ensures the rooming lists with names are obtained;
  • Coordinates with Front Office and Treasury Department interm of cancelling room and unoccupied room;
  • Coordinates between Junkets tour operators and different departments to ensure a smooth operation flow in serving VIP customers;
  • Arranges and prepares Junket guests for arrival and departure;
  • Performs daily transaction and process related work;
  • Prepares and verifies guest passports prior to departure;
  • Prepares daily arrival guest and departure list;
  • Assigns trasport for daily arrivals and departure;
  • Verify all arriving guest/s passport in Bally system (guest/s via own arrangements);
  • Relay guest/s concerns to respective departments;
  • Report incidents immediately to Assistant Manager;
  • Knowledge of lastest events and promotions;
  • Updated on airline flight schedules and liaise to JV group for any changes;
Qualifications
  • Bachelor degree or equivalent education required;
  • Minimum +3years working experience in similar position in an exclusive deluxe environment;
  • Able to communicate clearly and effectively both orally and in writing;
  • Proficient bi-lingual skills to English, Mandarins and preferably with other languages :Thai, Vietnamese
    ;
  • Required to wear a uniform with well-groomed appearance is an absolute must at all times
    ;
  • Be Knowledgeable of customer services skills;
  • Multi task in various situations;
  • Excellent interpersonal skills, including a pleasant telephone manner;
  • Ability to be creative and innovative in guest satisfaction;
Working conditions

This position may require extended working hours and may include evenings, weekends and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com.
Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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