Job Description

Job title: Hotel Support – Junior Executive
Department: VIP Services
Sub-department: None
Reports to: Hotel Support – Executive

Job purpose

Be responsible for organizing and coordinating hotel room assignment based on their travel patterns. Providing a friendly, welcoming and efficient service to all VIPs guests, in line with the VIPs’s vision and values on guest satisfaction.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld standards or relavant industry standards during all aspects of work;
  • Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times.

General Job Functions

  • Oversee supervisor and receptionist daily activities;
  • Verifies and check in room before guest arrival;
  • Records in manifest and coordinates with Treasury, Front Office, VIP Central counter to inspect the guest completely check out from hotel;
  • Greets VIPs guest at the main entrance when they arrive and bids them farewell as they leave; (Escort guest/s to VIP counter for express check in);
  • Answers any question VIP customers may have as well as to do whatever they can to make sure these special customers feel welcome;
  • Ensures the balance room to be received are the same as Hotel record;
  • Records X Tour of arrival and departure;
  • Audits and be knowledgeable with Junket runner for total guest check out;
  • Extends manifest for junket when close trip;
  • Ensures manifest has is the same as junket group;
  • Arranges F&B booking for the guest;
  • Takes, records and relays messages accurately, completely and legibly to ensure for next shift to be handover properly;
  • Performs all duties as deemed necessary of the department;
  • Ensures and departing guest/s corresponds to departure name list, any guest not in the list will be coordinated to junket operators;
  • Ensure all JV group hotel room master folio and incidental charges are ready prior to guest departure;
Qualifications
  • Bachelor degree or equivalent education required;
  • Experience in similar position in an exclusive deluxe environment;
  • Able to communicate clearly and effectively both orally and in writing;
  • Proficient bi-lingual skills to English, Mandarins and preferably with other languages :Thai, Vietnamese;
  • Maintain a professional, neat and well groomed appearance;
  • Be Knowledgeable of customer services skills;
  • Multi task in various situations;
  • Excellent interpersonal skills, including a pleasant telephone manner;
  • Ability to be creative and innovative in guest satisfaction;
Working conditions

This position may require extended working hours and may include evenings, weekends and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com.

Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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