Hotel Support – Junior Executive

Job Description

Job title: Hotel Support – Junior Executive
Department: VIP Services
Sub-department: None
Reports to: Hotel Support – Executive

Be responsible for organizing and coordinating hotel room assignment based on their travel patterns. Providing a friendly, welcoming and efficient service to all VIPs guests, in line with the VIPs’s vision and values on guest satisfaction.

Ensure Compliance to Rules and Regulations

• Ensures compliance with all NagaWorld standards or relavant industry standards during all aspects of work;
• Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times.

General Job Functions

• Oversee supervisor and receptionist daily activities;
• Verifies and check in room before guest arrival;
• Records in manifest and coordinates with Treasury, Front Office, VIP Central counter to inspect the guest completely check out from hotel;
• Greets VIPs guest at the main entrance when they arrive and bids them farewell as they leave; (Escort guest/s to VIP counter for express check in);
• Answers any question VIP customers may have as well as to do whatever they can to make sure these special customers feel welcome;
• Ensures the balance room to be received are the same as Hotel record;
• Records X Tour of arrival and departure;
• Audits and be knowledgeable with Junket runner for total guest check out;
• Extends manifest for junket when close trip;
• Ensures manifest has is the same as junket group;
• Arranges F&B booking for the guest;
• Takes, records and relays messages accurately, completely and legibly to ensure for next shift to be handover properly;
• Performs all duties as deemed necessary of the department;
• Ensures and departing guest/s corresponds to departure name list, any guest not in the list will be coordinated to junket operators;
• Ensure all JV group hotel room master folio and incidental charges are ready prior to guest departure;

• Bachelor degree or equivalent education required;
• Experience in similar position in an exclusive deluxe environment;
• Able to communicate clearly and effectively both orally and in writing;
• Proficient bi-lingual skills to English, Mandarins and preferably with other languages :Thai, Vietnamese;
• Maintain a professional, neat and well groomed appearance;
• Be Knowledgeable of customer services skills;
• Multi task in various situations;
• Excellent interpersonal skills, including a pleasant telephone manner;
• Ability to be creative and innovative in guest satisfaction;

This position may require extended working hours and may include evenings, weekends and public holidays.

Any person(s) nominated by management.

Please submit CV, highlighting job position to careers@nagaworld.com.

Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.