Job Description

Job title: Assistant Manager, Hotel Support
Department: VIP Services
Sub-department: None
Reports to: Casino Executive Officer

Job purpose

Be responsible for organizing and coordinating hotel room assignment based on their travel patterns. Providing a friendly, welcoming and efficient service to all VIPs guests, in line with the VIPs’s vision and values on guest satisfaction.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld standards or relavant industry standards during all aspects of work;
  • Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times.

General Job Functions

  • Updates guest informtion in to system;
  • Welcomes guest upon hotel arrival;
  • Records and updates daily room utilize by guest;
  • Assists guest with any queries, requests for any sort of assistance and resolves any problem they may encounter during their stay;
  • Ensures that phone calls are always answered promptly and politely;
  • Greets VIPs guest at the elevator with professional manner;
  • Assists supervisor update guest room check in and out;
  • Arranges transport for mangement teams and guests when required;
  • Prepares and replenisits water, lighter and tissue for guest at VIP lobby counter;
  • Issues and controls transport voucher;
  • Encodes and updates CRM system;
  • Performs other duties as assigned.
Qualifications
  • Bachelor degree or equivalent education required;
  • Experience in similar position in an exclusive deluxe environment;
  • Able to communicate clearly and effectively both orally and in writing;
  • Proficient bi-lingual skills to English, Mandarins and preferably with other languages :Thai, Vietnamese;
  • Required to wear a uniform with well-groomed appearance is an absolute must at all times;
  • Be Knowledgeable of customer services skills;
  • Excellent interpersonal skills, including a pleasant telephone manner.
Working conditions

This position may require extended working hours and may include evenings, weekends and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com.

Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.