Job Description

Job title: Hotel Support – Supervisor
Department: VIP Services
Sub-department: None
Reports to: Hotel Support – Junior Executive

Job purpose

Be responsible for organizing and coordinating hotel room assignment based on their travel patterns. Providing a friendly, welcoming and efficient service to all VIPs guests, in line with the VIPs’s vision and values on guest satisfaction.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld standards or relavant industry standards during all aspects of work;
  • Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times.

General Job Functions

  • Ensures that all room keys are in order prior to arrival of guests;
  • Ensures room keys are return by guest prior to departure;
  • Prepares daily Pax report of each junket group;
  • Coordinates with limo and transport superior for guest assigned transport;
  • Reminds and calls guest room 30 minutes prior to departure;
  • Welcomes guest/s upon arrival and assist guest/s to awaiting trasport for departure;
  • Ensures the rooming lists with names are obtained;
  • Coordinates with Front Office and Treasury Department interm of cancelling room and unoccupied room;
  • Coordinates between Junkets tour operators and different departments to ensure a smooth cooperation flow in serving VIP customers;
  • Arranges and prepares Junket guests for arrival and departure;
  • Performs paperwork required for Manifest transaction;
  • Performs daily transaction and process related work.
  • Update player/s manifest with respective department on a daily basis (Change room no., and guest extension play)
  • Coordinate with Airport support team with guest/s departure details
  • Thank guest upon departure.
Qualifications
  • Bachelor degree or equivalent education required;
  • Minimun +2 years working in similar position in an exclusive deluxe environment;
  • Able to communicate clearly and effectively both orally and in writing;
  • Proficient bi-lingual skills to English, Mandarins and preferably with other languages :Thai, Vietnamese;
  • Required to wear a uniform with well-groomed appearance is an absolute must at all times;
  • Be Knowledgeable of customer services skills;
  • Multi task in various situations;
  • Excellent interpersonal skills, including a pleasant telephone manner;
  • Ability to be creative and innovative in guest satisfaction.
Working conditions

This position may require extended working hours and may include evenings, weekends and public holidays.

Direct reports

Any person(s) nominated by Management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com.

Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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