Job Description

Job title: Loyalty Club Officer
Department: Casino Marketing
Sub-department: Loyalty Operations
Reports to: Loyalty Executive

Job purpose

Loyalty Officers are responsible the growth and maintenance of the population mass market and responsible to meet promotion response targets and enrolments on shift to shift basis.

Loyalty Officers will be located in each of the gaming areas to act as the first introduction of gamers to GERC and general casino promotions. They will be expected to build relationships with players and encourage new member sign ups, card utilization and promotions response. Officers will also provide support at the lobby counter for Loyalty Executives in the redemption and prize awarding execution.

Duties and responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld standards or relavant industry standards during all aspects of work;
  • Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times.

General Job Functions

  • Engage and register un-carded players on casino floor;
  • Distribute Flyers and other promotional materials targeted at Mass Market;
  • Maintain relationship with players in assigned gaming zones and ensure they are well informed of available promotions and offers;
  • Gather customer contact details for new or existing members who have confirmed bad contact;
  • Stand by at service customer and handle related functions including but not limited to; new enrolments, general enquiry, and promotional/prize redemptions;
  • Providing support to gaming events and promotions to enroll and award participants with prizes (this may take place at locations other than our regular service counters).
  • Completion of year 12 formal education; University graduate is a plus
  • Able to communicate in English in a diverse environment proving proficiency in reading and writing, Chinese is a plus
Working conditions

This position may require extended working hours and may include evenings, weekends and public holidays.

Direct reports

Any person(s) nominated by Management.

How to apply

Please submit CV, highlighting job position to

Recruitment – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.