Job purpose

The VIP Manager – Jin Zun Club is responsible for managing Jin Zun Club operations to ensure service standards are consistently implemented by the team and aligned with relevant departments, supporting the delivery of service excellence for both internal and external customers.

Duties and Responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures all employees adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Oversees the daily operations of Jin Zun Club, ensuring operational excellence, efficient resource utilization, and exceptional guest service
  • Leads, develops, and manages the Jin Zun Club team through effective staffing, training, performance management, and succession planning
  • Develops and implements operational strategies, service standards, and continuous improvement initiatives to enhance the VIP guest experience
  • Monitors operational performance, budgets, inventory, guest transactions, and complimentary services to ensure accuracy, efficiency, and cost control
  • Collaborates with Business Development, International Marketing, Front Office, Reservations, and other departments to deliver seamless guest experiences
  • Responds to guest feedback and complaints professionally while promoting personalized service and anticipating guest needs
  • Prepares operational reports, manages staff scheduling, and ensures compliance with health, safety, and hygiene standards
  • Any other tasks assigned

Qualifications

  • Bachelor’s Degree in Hotel Management or equivalent education required
  • Minimum 5 years of experience in VIP service management, guest relations, or hospitality operations
  • Demonstrates strong understanding of VIP guest service standards, including Asian and international guest preferences, and Joint Venture/Incentive group operations
  • Demonstrates knowledge of hotel and casino operations, organizational structure, products, and services
  • Demonstrates experience in planning and delivering marketing initiatives and guest events to support business objectives
  • Demonstrates strong leadership, people management, and team development skills with a servant leadership approach
  • Proficient in Microsoft Office including Excel, PowerPoint, Word, Outlook
  • English & Mandarin Language proficiency

Working Conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

Follow us: Facebook / Telegram