Job purpose

Accountable for managing Jin Zun Club to ensure service standards are implemented and aligned with all relevant sections in the delivery and execution of service excellence to both internal and external customers, while aligning with the company’s vision and mission.

Duties and Responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures all employees adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Welcomes and greets guests upon entering Jin Zun Club hall, verifies membership status, assists with new membership card creation, and offers VIP F&B menu with translation support
  • Demonstrates knowledge of guest service components and adheres to service standards to deliver added-value customer service that exceeds expectations
  • Handles guest inquiries courteously, manages cash transactions accurately, identifies counterfeit cash, and performs treasury counter and cash chip float transactions to ensure smooth operations
  • Liaises between guests and related departments to ensure high-quality service, promptly relays last-minute changes or incidents to superiors, and resolves guest complaints professionally
  • Courteously enforces Jin Zun Club hall policies, explains company measures for non-compliance, and maintains adherence to all standard operating procedures
  • Maintains department property and gaming area cleanliness, reporting damages and ensuring gaming tables and chairs are orderly
  • Assists guests upon departure with a courteous farewell, ensuring a positive end to their experience
  • Implements health and safety hygiene standards for guests and subordinates to prevent health risks when necessary
  • Any other tasks assigned

Qualifications

  • High School Graduate or equivalent education required
  • Demonstrates strong understanding of VIP clients, service market sector, and proven customer service skills
  • Has knowledge of the hotel-casino operating environment, organizational structure, products, and services
  • Understands cultural preferences of Asian and non-Asian VIP patrons and exhibits strong guest service orientation
  • Minimum of 1 year of VIP Service, Guest Relations and Hospitality industry experience
  • English & Mandarin language proficiency

Working Conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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