Job purpose

Accountable for managing Jin Zun Club to ensure all service standards are effectively implemented by subordinates and aligned with relevant divisions, supporting the delivery and execution of service excellence for both internal and external customers. This includes ensuring full alignment with the company’s vision and mission.

Duties and Responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures all employees adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Oversees Jin Zun Club operations to support department goals while ensuring confidentiality of guest details
  • Monitors and controls daily operational expenses, inventory of membership cards, redemption items, and other company assets
  • Utilizes manpower efficiently by balancing resources according to operational needs
  • Prepares monthly reports for HoD and liaise with Marketing, Business Development, and other departments to ensure seamless customer service
  • Ensures appropriate staffing within physical and financial constraints; guide and train staff to maintain service excellence
  • Plans, organizes, assigns tasks, and evaluates work methods to ensure clarity and efficiency in Jin Zun Club operations
  • Develops and implements strategies to improve operational efficiency and enhance guest service levels
  • Establishes standard procedures for resolving guest complaints professionally and courteously
  • Creates sustainable training plans to consistently achieve high service standards among staff
  • Any other tasks assigned

Qualifications

  • Bachelor’s Degree in Hotel Management or equivalent
  • Strong understanding of VIP clients, including Asian and non-Asian cultural preferences, Joint Ventures/Incentive groups, and guest service standards
  • Experience in developing marketing and event activities to support business objectives
  • Knowledge of hotel – casino operations, organizational structure, products, and services
  • Demonstrated servant leadership with the ability to work alongside subordinates
  • Minimum 5 years of experience in VIP Service Management, Guest Relations, or Hospitality
  • Proficient in Microsoft Office including Excel, PowerPoint, Word, Outlook
  • English, Mandarin, and Cantonese language proficiency

Working Conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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