Job purpose

Accountable for managing Jin Zun Club to ensure service standards are delivered to guests and aligned with all relevant sections in the execution of service excellence for both internal and external customers.

Duties and Responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures all employees adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Welcomes and greets Jin Zun Club guests at the main entrance, assists with membership verification, card preparation, and provides efficient check-in service
  • Maintains knowledge of all Nagaworld facilities, amenities, current programs, and promotions to assist guests and handle basic inquiries effectively
  • Guides guests to halls and exit access points, courteously enforces Jin Zun Club hall regulations, and explains policies when necessary
  • Secures guest records and profiles confidentially, properly files hotel folio records, and coordinates with Treasury, Front Office, and VIP Services for transaction verification
  • Coordinates guest arrangements including hotel, transport, and city tours, adapts promptly to last-minute changes, and reports incidents or issues to superiors immediately
  • Supports superior and relevant departments such as F&B outlets, ensures workstations remain clean and tidy, and submits daily reports for accurate encoding and filing
  • Records guest arrival and departure details, accurately relays messages to colleagues for proper handover, and ensures customer service programs exceed guest expectations
  • Reviews and follows up on guest incident reports, attends training for performance development, and stays motivated to deliver positive results
  • Implements health and safety hygiene standards for guests and subordinates to prevent health risks, applying measures as necessary
  • Any other tasks assigned

Qualifications

  • High School Graduate or equivalent education required
  • Demonstrates strong understanding of VIP clients, the service market sector, and proven customer service skills
  • Possesses experience in hotel room management, customer service, and event activities that support business objectives
  • Has knowledge of the hotel operating environment, organizational structure, products, and services
  • Understands cultural preferences of Asian and non-Asian VIP patrons and exhibits strong guest service orientation
  • Minimum of 1 year of experience in room management, guest relations, or the hospitality industry
  • Proficient in Microsoft Office including Excel, PowerPoint, Word, Outlook
  • English language proficiency

Working Conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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