Job purpose

Provides supervision and coordination of housekeeping services to ensure a high level of comfort and cleanliness that exceeds guest expectations while maintaining cost-effective and operationally efficient housekeeping operations.

Duties and Responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures all employees adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Supports departmental operations by monitoring housekeeping activities and assisting in cost control and operational planning
  • Supervises housekeeping staff by ensuring appropriate daily staffing coverage, supporting recruitment and staff development, and monitoring performance standards
  • Plans, organizes, and coordinates daily housekeeping operations, including assigning tasks and reviewing work procedures
  • Ensures proper care and handling of guest laundry, valet items, staff uniforms, and linen
  • Ensures Housekeeping staff follow lost and found procedures and maintains proper documentation
  • Conducts regular inspections to ensure guest rooms and back-of-house areas remain clean, well maintained, and properly supplied
  • Coordinates with Front Office and Engineering departments to support preventive maintenance and maintain property facilities and public areas
  • Conducts staff briefings, reviews daily schedules to ensure sufficient manpower, responds promptly to guest requests or complaints, maintains hygiene standards, reports safety hazards
  • Any other tasks assigned

Qualifications

  • Bachelor’s Degree in hospitality or equivalent education required
  • Possesses a minimum 5 years of relevant housekeeping experience, preferably in a 4-star or 5-star hotel environment
  • Demonstrates strong leadership and team supervision skills in managing housekeeping staff and daily operations
  • Proficient in Microsoft Office including Excel, PPT, Word and Outlook
  • English Language proficiency

Working Conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

Follow us: Facebook / Telegram