Job purpose

The Casino Service Manager leads marketing operations to deliver front-line service, promotions, and rewards to gaming customers that foster loyalty and drive database revenue growth.

Duties and Responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of work
  • Ensures all employees adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all times

General Job Functions

  • Collects team feedback, reviews program performance, and recommends enhancements to promotions and loyalty programs to meet market and guest needs while supporting company objectives
  • Serves as the primary point of contact for cross-functional collaboration with departments including Casino Operations, Treasury, Front Office, Events, and F&B
  • Acts as the liaison with overseas Business Development offices to coordinate guest services, promotional offers, room and transportation arrangements, and special requests
  • Oversees the preparation and consolidation of trip summary reports and facilitates the approval of exceptional guest arrangements where applicable
  • Prepares daily operational reports highlighting key statistics, activities, and operational updates
  • Generates, reviews, and monitors marketing lists to support promotions, campaigns, and loyalty programs
  • Prepares and analyzes post-event and promotional performance reports and provides recommendations for continuous improvement
  • Manages the setup and maintenance of promotions, prizes, tags, and awards within CMS and PMS systems
  • Any other tasks assigned

Qualifications

  • Bachelor’s Degree in Sales & Marketing, Management, or equivalent education required
  • 5 years of relevant working experience in a casino marketing environment focused on service provision operations
  • Demonstrates strong leadership, people management, and team development skills
  • Demonstrates the ability to lead operational teams, manage performance, and drive service excellence
  • Demonstrates proficiency in using enterprise casino systems
  • Proficient in Microsoft Office, including Excel, PPT, Word, and Outlook
  • English Language proficiency and Mandarin Language proficiency is a plus

Working Conditions

This position may require extended working hours and may include evenings, weekends, and public holidays.

Direct Reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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