Job Purpose

Under the general guidance and supervision of the Assistant Director of Business Development, in coordination with the Assistant Director of Business Development / Director of Sales and within the limits of established hotel policies and procedures, oversees, implements all sales activities in his/her specific area of responsibility, maximizes business opportunities, ensures effective communication with clients and efficient coordination with departments concerned. Responsible for the successful handling of events (with or without guestrooms).

Duties and Responsibilities

Ensure Compliance to Rules and Regulations

  • Ensures compliance with all NagaWorld standards or relevant industry standards during all aspects of work;
  • Ensures all employees adhere to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times.

General Job Functions

  • Implements all sales action plans related to his/her market areas as outlined in the marketing plan;
  • Attends major travel functions (i.e. trade shows and promotional events) that deal specifically with his/her market areas and advise ADOBD / DOS with findings;
  • Conducts daily sales calls and arrange familiarization/site inspection trips to hotels by clients;
  • Plans sales trip, under the direct approval of ADOBD / DOS, to major markets, calling on accounts within his/her specific market areas;
  • Disseminates sales related information to other departments as appropriate;
  • Attends all post-conference meetings, as required, arranged by the events department and assists in the preparation of post-conference reports;
  • Maintains a high level of exposure for the hotel in major market areas through direct sales solicitation, telephone, fax, telex contacts written communication;
  • Actively participates in achieving the departmental goals which contribute to budget;
  • Provides feed-back on market trends and keep updated with client relationships and overall business goals through close communication with ADOBB / DOS;
  • Proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) in order to convert the leads / inquiries to confirmed events;
  • Establishes and maintains updated account history on Visual One / files on major active accounts within his/her market areas;
  • Closely follows up with all business leads, assigned project or duties and advise ADOBD / DOS with job progress;
  • Maintains the highest standards of professionalism and attitude towards all hotel guests, clients, staff and employees;
  • Demonstrates strong negotiation skill to maximize hotel profit in all revenue producing areas;
  • Provides training and development to Assistant Managers, Executives & Coordinators for future growth opportunity.

Qualifications

  • Bachelor’s Degree in Marketing, Business Administration Management, Hotel Management or hospitality or equivalent education required;
  • Minimum 5 years work experience related to the job with at least 3 years holding manager role;
  • Solid experience in hospitality industry is preferred;
  • Possess good attitude and willing to accept changes or challenges, and patience to think of solutions to problem;
  • Possess good interpersonal skills;
  • Strong organizational skills;
  • Ability to communicate effectively with guests;
  • Proficient in Microsoft Office including Excel, PPT, Word and Outlook;
  • English Language proficiency and Mandarin Language proficiency is a plus.

Working Conditions

This position may require extended working hours and may include evenings, weekends and holidays.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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