Receptionist
Job purpose
Under the general supervision of Duty Manager / Guest Service Manager, Receptionist is responsible for guest registration, guest check-out, cashiering and also responsible for facilitating or providing assistance of guest’ s queries.
Duties and responsibilities
- To adhere to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times;
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests;
- To ensure highest level of customer service and create guest’s engagement for life;
- Promotes and push for positive guest’s comments in global guest’s feedbacks channels;
- To build good rapport with internal guests (inter-department) and external guests and resolve any complains/issues quickly to maintain high quality of customer service;
- To deal/liaise with other departments professionally and to maintain a good working relationship with all departments;
- To be responsible for accurate and efficient accounts and guests billing processes;
- To be responsible in keeping all areas clean and tidy at all times and to ensure all equipment functionality at all times, including report any irregularity of system issue to IT department;
- To perform check-in and check-out efficiently, ensuring guests’ satisfaction;
- Acknowledges and welcomes guests as soon as guest approaches Front desk;
- To ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures;
- Familiar with Front Desk / Cashiering back up procedures in the event that the system is down;
- To maintain confidential information related to the guest and associates in the hotel;
- To maintain knowledgeable and stay updated to Company’s product knowledge and special promotions;
- Initiates action to correct a hazardous situation and notifies superior of potential dangers;
- Keep superiors fully aware of any positive or negative feedback from the guest or associates;
- To take pride and joy in ensuring personal hygiene and grooming standards are in accordance to the Company’s standard;
- To perform additional/other duties as assigned.
Qualifications
- Fresh graduate is encouraged to apply;
- Positive attitude and have a professional demeanor;
- Passionate in dealing with people;
- Any hotel/hospitality experience is an added value;
- Opera experience will be an advantage;
- English Language proficiency and Mandarin Language proficiency is a plus.
Working conditions
This position may require extended working hours and may include evenings, weekends and public holidays.
Direct Reports
Any person(s) nominated by management.
How to apply
Please submit CV, highlighting job position to careers@nagaworld.com
Talent Acquisition – Group Human Resources
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.
