Job purpose

Casino Reward Managers will lead the marketing operations to deliver front line service, promotions and rewards to gaming customers that foster loyalty and database revenue growth.

Duties and responsibilities

Monitor and Oversee Financial Management of the Department

  • Daily and periodic review of expenses and department spending to ensure program SOP and promotion mechanics are adhered to;
  • Monitors and reviews the discretionary decisions of Shift Managers to ensure integrity of section is maintained;
  • Makes decisions for discretionary comp or other benefits accorded to guest outside of normal SOP or Promotions which exceed Shift Manager Authorization level with business case justifications.

Manage the Staff

  • Leads a team focused on exemplary customer service and professionalism by implementing and monitoring adherence to service standards;
  • Monitors and oversees Shift Manager’s performance to meet assigned targets;
  • Ensures Shift Managers are well briefed and informed of all upcoming and ongoing promotions and given guidance on promotion delivery process and follow up;
  • Monitors staff levels, workloads and demand. Follow through the recruitment and on-boarding process where required;
  • Evaluates training needs and work with HR to develop and deliver training programs required to ensure team-members learn, improve or maintain required skills to successfully perform job duties.

Develop, Plan and Deliver Programs and Services

  • Collects team feedback and review program performance to make proposals and adjustments to meet the needs of our market and guests that align with company goals;
  • Manager will be the touch point for interaction and integration with other departments; including but not limited to Casino Ops, Treasury, Front Office, Events and/or F&B;
  • Acting as the direct Liaison with oversea business development offices to meet and service their guests:
    • Checking/Verifying/Informing of Offers upon enquiry;
    • Room and Transport Reservations as needed;
    • Completion and Compilation of trip summary reports;
    • Compiling or Exempting special cases with BCJ for BD team guests;
  • Provide Daily Operational Report that summarizes key statistics and happenings;
  • Generating, Reviewing and monitoring marketing lists for programs and promotions;
  • Provide management with basic promotion and event post mortems that are eventually consolidated into a monthly report;
  • CMS and PMS set-up of promotions, prizes, tags and awards where applicable.

Qualifications

  • Minimum 5 years of experience in a casino marketing environment focused on service provision operations;
  • English language proficiency and Mandarin language proficiency is a plus;
  • Working knowledge and experience using enterprise casino systems;
  • Proficient in Microsoft Office including Excel, PTT, Word and Outlook.

Working conditions

This position may require extended working hours and may include evenings, weekends and public holidays.

Direct reports

Any person(s) nominated by management.

How to apply

Please submit CV, highlighting job position to careers@nagaworld.com

Talent Acquisition – Human Resources Department
NagaWorld® Limited
Samdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.

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